Frequently Asked Questions


Where does ship?

We currently ship to the 48 continental United States.

What type of shipping methods does provide?

We provide freight LTL and UPS ground shipping. We also allow in-store pickup from all our Factor Direct store locations.

Who should I contact if I received a wrong or damaged item?

Please contact your designated YORK® account manager to resolve.

Searching for Products

How do I find products on

With our newly designed website, finding products is simple! We recommend using the search bar at the top of each page. Just simply enter an item name, part number or description. You’ll receive immediate suggestions or a generated results page to help narrow down the search. You also have the option to navigate the website categories.


How do I view my order history?

To view your order history, sign in, go to My Account, click “Order History” in the Your History section in the left navigation.

How do I check my order status?

When logged in to your account, you have the ability to view 2 years of orders and check the order status. When signed in, go My Account, click "Order History" and then you will have ability to view each orders status in list view or click on each individual order to view order details for each.

How many years of orders can I view online?

We provide each customer 2 years of order history for your companies account. These include online orders as well as orders done in our stores. Sub users are able to view orders based on their permission sets.

What payment methods do you accept?

We provide credit line, pay at pick up and credit card payment methods. We accept Visa, Mastercard, American Express and Discover cards.

Why does Re-Order button show on only some orders?

Customers are allowed to re-order orders that were created online at Order history orders that were ordered in a store are unable to be directly re-ordered online.

Managing Account

What if I did not receive an account confirmation email?

If you have not received a confirmation email within 24 hours, please check your spam mail box and also add to your contacts. If needed, please contact your YORK® account manager.

How do I sign into

To sign in to the, you must either Request an Account or have an existing login. For user with an existing account, select the upper corner Sign In link on the top right and sign in with you email address and password. If you do not have a account, please fill out the Request an Account form in upper right and you will be contacted by York staff within a few days.

How do I reset my password?

If you have forgotten your user name or password, click “Sign In" and then click the Forgot Password link. Enter the email address associated to your account and click reset password. If you have a valid account, you will receive an email with instructions on how to reset your password. If you have an account, and did not receive a reset email, please be sure to check your spam or junk email folder. If you have tried all of the above steps, please contact your YORK® account manager.